rv leak service - faq

Top 10 FAQ About Our Testing

1. How long does the test take?

There are a few factors for consideration, such as the size of the RV. Large RV’s over 30+ feet will take longer to test than smaller ones. On average, a service call will take approximately 2 hours.

2. Do I need to empty my contents from the RV?

No. We will, however, need access to every room and all internal doors will need to remain open during the testing period. In some cases, we may need to open internal cupboards and closet doors. 

3. Does leak testing require access to water or power?

No, we come fully equipped with water to rinse down the surfactant after testing. We will need access to 110-120v to plugin our pressurization equipment from inside the RV. The machine only draws up to 3 amps. If that is a problem, we do come with generator power used for boondocking clients.

4. When will I learn of the testing results?

Right away! You are welcome to watch the external testing in progress. Upon completion of the test, our technician will show you and document where seals or seam maintenance is required. A detailed report will be emailed to you. This report is a reference for you or your technician for leak sealing maintenance. 

5. When and how do I pay for the service?

Upon completion of the testing, we will request payment. We accept cash and most major credit cards on-site. 

6. How can I book your service? 

a. Our website – Using either your computer or smartphone, go to the Book Appointment page from the drop-down menu. Simply, choose which service package you wish to book and a calendar will pop up. Choose the date and time available that works best for you.

b. Call us directly.

7. What test preparation do I need to do before you come? 

a. The testing process will require wetting down the RV. If you usually move things away from the RV when washing, you will want to do the same before your scheduled appointment. Staying on schedule means we arrive from one client to you on time. Therefore, we do not work in the time for us to move any free items before testing. 

b. RV occupants are unable to be cooking or doing laundry in the RV during the testing appointment.

c. Please clear any fallen debris from the roof, gutters and any pop-out slides you may have. If your mobility prevents you from doing so, please let us know in advance to plan accordingly. An extra charge may apply. Please ask for more details. 

d. HEADS UP - Laundry access doors to the lower storage compartments need opening during testing.

e. All windows, doors and roof vents must be in working order to both open and close.

f. Once the test begins, people are unable to enter or exit the unit. 

g. All internal doors to rooms and closets will need to remain open.

h. The technician will need access to each room of the unit.

8. How often should I be doing a maintenance check on waterproofing seals?

Expansion & contraction from cold mornings to hot afternoons is a severe challenge for RV sealants, as is the substantial mechanical strain on the unit from road travel. For example, Keystone RV’s, owned by Thor, advise in their owner's manual that roof sealants must be checked every 90 days… and that is for NEW RV’s! Sealants found everywhere else; manufacturers state every six months. However, it is our experience that sealants found elsewhere fail earlier. Remember, many folks purchase new, “non-current” RV units from dealers stock. In many cases, RVs are well over 90 days and even six months old. Therefore, it is essential to include a leak-proof test, like RV ProSeal testing provides, as part of your PDI process, before taking delivery. Once you take possession and in addition to your own regular, visual checks of your seals, book an RV ProSeal leak test each Spring open up, mid-summer, and mid Fall before winterizing to self insure quality leak detection and timely prevention.

9. If leaks or potential leaky areas require maintenance, then what do I do?

a. Take action as soon as possible! This cannot be stressed enough! Once water gets in, it isn't  easy to get the moisture out from between walls and roof. It is critical to find the leak for repair first, stop the leak, then assess the best steps forward for further inspection.

b. A decision needs to be made to do the maintenance yourself or schedule service with your preferred dealer. Depending on the type of service required, a trained professional should take on the more complicated applications.

10. What type of sealant products will be used? 

 When still under warranty, it is important that you consider only using approved sealants and not put your warranty at risk of being void. Some manufacturers provide "Sealant Callout Charts" for each year, make and model they make. Such charts help owners to know where specifically whichever sealants were used initially. This is also a big help to understand how to properly prepare the substrates for a strong, long lasting watertight adhesion.